Refund Policy

At AELRIONEX, we value transparency and fairness. This Refund Policy explains the conditions under which refunds may be granted for purchases made through aelrionex.pro. Please review the information below carefully before requesting a refund.

Eligible Items

Refunds may be requested for products or services that meet the following criteria:

• Items purchased directly through aelrionex.pro
• Products that are unused, undamaged, and in original condition
• Services not yet fully delivered or activated
• Purchases accompanied by valid proof of payment

Refund Timeframe

Refund requests must be submitted within 14 calendar days of the original purchase date. Requests submitted after this period may not be eligible for review. Once approved, refunds are processed within 7–10 business days to the original payment method.

Refund Procedure

1. Submit a written request via email with your order number and reason for the refund.
2. Our team will review your request within 3 business days.
3. If approved, you will receive confirmation and processing details.
4. Funds will be returned to the original payment method.

Conditions

• Refunds are issued only after verification of eligibility.
• AELRIONEX reserves the right to deny requests that do not comply with this policy.
• Partial refunds may apply in cases of partial service delivery.
• Processing times may vary depending on financial institutions.

Non-Refundable Items

• Digital products already downloaded or accessed
• Customized or personalized services
• Promotional or discounted items marked as final sale
• Completed service engagements

Contact Us

For any refund-related inquiries, please contact our support team:

AELRIONEX Customer Support
Email: [email protected]
Phone: +1 (800) 482-9173
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC)